FAQ

Q1.What payment methods do you accept?

We accept credit cards, Apple Pay, and Google Pay.
For more information,SHOPPING GUIDEPlease check.

Q2. How can I get an exchange or refund?

[Returns due to customer convenience]
Generally, we cannot accept returns due to customer reasons such as the size not fitting or the image being different.

[About replacing defective products]
In the unlikely event that the product is damaged or soiled upon arrival, or if you receive a different product than the one you ordered, or if you receive an extra product, please contact us by phone or email within one week (7 days).
If any of the following points apply to you, we cannot accept returns or exchanges for any reason.
Thank you for your understanding.

1) Products for which more than 7 days have passed by the time we contact you after receiving the product.

2) Products that have been used once

3) Products that have odors, dirt, or scratches under the customer's care.

4) Products whose packaging (bags, boxes, etc.) has been lost or damaged

 *Please note the following:
• Shipping feeand fees are non-refundable.
• Refunds will be issued to the original method of payment.

For other details, please seeSHOPPING GUIDEPlease check.

Q3. Is the store safe?

yes. When purchasing, each transaction through our online payment gateway is processed using 128-bit SSL encryption. We do not sell, trade, or rent your information to anyone.

Q4. Where can I check if my order has been shipped and where can I find the tracking number for my order?

After confirming your order, you will receive an email with your tracking number.

Q5. How long does it take to ship the item?

We will ship within 5 business days from the day after we receive your order.

Delivery times vary depending on the region and the influence of traffic conditions, weather, etc.

Q6. Going overseasShipping feeHow long does it take?

For overseasShipping feeWe will contact you later after confirming your order details.
Contact information:nts03@takisada.com

If you want to check in advance,herePlease contact us from.

Q7. How can I find out if the item is in stock?

The online store's inventory is updated daily, but if some items are out of stock, we can have them in stock right away. For purchase confirmation and questions, please contact us via this page.

Q8.My question is not resolved.

CONTACT pagePlease contact us.