FAQ

Q1. What kind of payment is there?

Credit cards, Apple Pay, Google Pay, Amazon Pay are available.
For more informationShopping GuidePlease check.

Q2. How do I get a replacement or refund?

[Returns for customer's convenience]
Returns due to customer's convenience are basically not accepted, such as the size does not match or the image is different.

[About replacement of defective products]
If the product is damaged or stained when the product arrives, or if an extra product arrives, if an extra product arrives, a telephone or e -mail within one week (7 days). Please contact us in the way.
If there is one point below, it will be possible to return or exchange for any reason.
Please note in advance.

1) Products that have been 7 days or more after the arrival of the product

2) Products once used

3) Products with odor adhesion, dirt, and scratches under the customer

4) Products that have lost or damaged packages (bags, boxes, etc.)

 * Please note below:
• Shipping feeAnd the commission cannot be refunded.
• Refund is made to the original payment method.

For other detailsShopping GuidePlease check.

Q3. Is the store safe?

yes. At the time of purchase, each transaction via the online payment gateway is processed using 128 -bit SSL encryption. We do not sell, trade, or lend your information to anyone.

Q4. Where can I check if the order was shipped and the tracking number for the order?

After confirming your order, you will receive an email with the tracking number.

Q5. How long does it take to ship the item?

We will ship within 5 business days from the day after the date you received.

Delivery days vary depending on the region and the effects of traffic conditions, weather, etc.

Q6. OverseasShipping feeHow long does it take?

For overseasShipping feeAfter the order details are confirmed, we will contact you.
Inquiries:nts03@takisada.com

If you want to check in advance,HerePlease contact us.

Q7. How do you know the presence or absence of stock?

Online stores are updated every day, but if you have some stocks, you can quickly prepare stocks. For confirmation and questions regarding purchase, please contact us from this page.

Q8. The question is not solved.

Contact pagePlease contact us more.